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FAQ

Can I pull the data with a modem connection like the OTT ecoLog 500 ?

Data pull via modem is not possible any longer. This is not supported by 4G (LTE) and will be or is already discontinued for GSM/GPRS by the most providers as well.

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Can I use a Hydras3net Server V4.x together with Hydras 3 net Clients with V3.x?

In principle, V 3.x clients also work with V 4.x servers. However, we do not recommend this, as some optimizations cannot be used. For example, a V 4.x client only retrieves data from the server that has been added or edited since the last data access.  A V 3.x client, on the other hand, always retrieves all data, which can be very slow for longer time series or shorter intervals.

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Does the ecoLog 1000 have additional an IrDA interface as ecoLog 500?

No, local communication is done exclusively via Bluetooth.

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Does the ecoLog 1000 have an integrated webserver?

OTT ecoLog 1000 is an IP capable data logger acting as webclient, web server functionality does not make sense in this device, the modem would be required to switched on all time (power!) or it would be only limited access due to the need of maintenance windows.

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During the raw data transfer the message "P5" appears. How can I still import the data into the database?

This means that the storage interval of the data collector does not match the periodic setting of the sensor in Hydras 3. The easiest (and fastest) solution is to open the sensor properties in Hydras 3 (right mouse click on the sensor name, then menu item "Properties") and change the data type from "periodic" to "aperiodic". The only difference is that future data gaps within one day (not sent or imported data, but error codes) are no longer marked with the dashed vertical lines.

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Everything is setup correctly and I was able to communicate with the ecoLog 1000 with my smartphone and windows PC, but now I do not get a connection?

The device only communicates via one communication path, mobile communication via the modem or locally via Bluetooth. If by chance a transmission is ongoing, the Bluetooth is blocked. Try again since a transmission is typically completed within 1 minute.

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Files that are in the AutoImport directory are simply ignored. They are not moved to the Error directory and it seems that they are not processed at all.

Whenever data are written to the database (either by import or editing), a temporary database named TDBxxxx.DB (where xxxx is the sensor number)  is created in the station directory, where the new values are stored first. In a next step, the data are then transferred from the temporary database to the actual database.
If  the temporary database already exists, Hydras3 tries to delete the database. If the database was created by another user or the database is currently open, it cannot be deleted. In this case Hydras3 cannot import in this sensor and ignores the import file. In the AutoImport cycle (every minute), Hydras3 tries again to import the file. Usually as soon as the temporary database is removed, the import will be successful. However there are cases, when the temporary database, which was created by a different user is not properly removed (e.g. because Hydras3 was terminated using the task manager while editing the data), the temporary database remains forever and blocks the AutoImport forever.


Solution: Locate the temporary database TDBxxxx.DB (where xxxx is the sensor number) in the directory of the corresponding station and delete this file and also the TDBxxxx.PX file manually.

 

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For how many users or PCs do I get a license key?

The license key for Hydras 3 is valid for one user at one PC. So if there are several users (the user is identified by the Windows login name) on one PC, several licenses are required. If a key is used by several users or on several PCs, a corresponding notification appears in the Hydras 3 message window (below the menu bar in red letters). OTT also tolerates the use of a license key on several computers of the same user (e.g. a desktop PC and a laptop for field use) as long as they are not used at the same time - this is taken into account in the validation as of version 4.0.4.

If the license of a retired user is to be used for another user or if Hydras 3 is to be installed on a new PC, please proceed as follows:

  1. Confirm or delete message by double-clicking on it
  2. Please make sure that you have the license code for your Hydras 3 version ready. If you cannot find it, please copy the following registry entry to the new computer or to the account of the new user: \HKEY_CURRENT_USER\Software\Ott-Hydrometry\Hydras3\General\GUID (your IT department will certainly help you). Also note the ID in Hydras 3 below the version number in the menu item Help / Info (Tip: because of the short display time please make a screenshot with the button "Print", insert it into the program Paint or similar and save it as file)!
  3. Uninstall Hydras 3 on the old computer (make a data backup of the workspace directories and the program directory of Hydras3 before! Only when moving to a new computer) or delete the above mentioned registry key of the retired user.
  4. Delete the following file from the reported workspace directory: userlist.log
  5. Restart Hydras 3 - the message should no longer appear. If necessary repeat point C) for further workspace directories.

 

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How do I communication with my sensor using the RS-485 interface?

Communication on this interface follows the SDI-12 protocol. This follows a specific timing which is defined by the SDI-12 standard. Please find detailed information in the attached/linked document. The sensor wont react to simple ASCII commands send through this interface as they do not conform to the SDI-12 standard.

Regarding PLS Sensor: The RS-485 interface might not be active by default. In this case it needs to be activated using the SDI-12 interface of the sensor. Our HydroService will assist you in this matter (HydroService@OTTHydromet.com).

Regarding CBS Sensor: The active interface of the sensor is determined by dip switches on the device. Please follow the sensor instruction to active the RS-485 interface.

Learn more about the datalogger implementation via RS-485

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How do I get LinkComm?

LinkComm is a free of charge operating software for the ecoLog. The Windows 10 PC version is available on the OTT HydroMet website. The APPs for Android or iOS can be downloaded from the APP stores.

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How do I know how long the battery will last with my configuration?

OTT HydroMet provides a calculation tool helping to understand how long the battery could last.

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How do I know the battery is coming to its end?

You can set limits to the “Supply Voltage” M3 or the “Power Consumption” M4 and send alarms to one or more recipients.

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How do I perform a firmware update locally via LinkComm?

You can do this manually via “Upgrade” in the tab “Diagnostics”. If you receive a new LinkComm, the new firmware for the device is already build into LinkComm and can be installed out of LinkComm.

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How does the communication between Hydras 3 net client and server work?

The communication between a Hydras 3 net client and the Hydras 3 net server is carried out via HTTP and/or HTTPs, depending on the settings, whereby the port number can be set freely (normally 80 or 443). The firewall must allow the connection from the client to the server accordingly.

The individual users use Basic Auth. for the login, whereby the user name must correspond to the Windows user name.

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How important is the maintenance of ISE sensors?

Maintenance of the reference electrode is critical because ISE potentials are measured with respect to the reference electrode.

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How is chloride measured?

Chloride ion concentration is also measured with a chloride ion-selective electrode (ISE). The chloride ISE is a pellet of silver chloride in direct contact with the sample water. Because silver chloride has extremely low solubility in water, the silver chloride pellet never reaches chemical equilibrium with the sample water. Instead, a small amount of chloride ion dissolves into the sample. The resulting relative surplus of silver ions at the surface of the pellet creates a measurable electrical potential that varies with the concentration of chloride ions in the sample. This activity is compared to an electrode filled with a Potassium Chloride and Silver Chloride electrolyte (KCl and AgCl) which has a known ionic activity constant. The difference between these two “half cells” gives electrical potential in millivolts (mV).


Chloride sensors suffer interferences from other ions, working best when the concentrations of bromide, iodide, cyanide, silver, and sulfide ions are much lower than the chloride ion concentration.

Notice that ISEs are sensitive only to the ionized form of the chemical in question. Un-ionized forms of the chemical (for instance, insoluble salts or organic compounds), will not be detected by the ISE.

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How is chloride measurement useful in water quality applications?

The chloride ion does not react with, or adsorb to, most components of rocks and soils, and so is easily transported through water columns. Thus, chloride is an effective tracer for pollution from chemicals moving from man-made sources into natural water bodies, or for salt water intrusion.
Applications for Chloride ion measurement include monitoring landfills for leaks, tracing the movement of point or non-point source pollutants within a natural water body (for instance, storm water runoff), monitoring estuary waters for changes in salinity, and detection of salt water intrusion into drinking water supplies.

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Hydras 3 often freezes temporarily or can no longer be operated. How can this behavior be improved?

Up to Hydras 3 version 3.x the auto-import runs in the foreground, therefore the user interface freezes during the import (especially of large amounts of data or a large number of files in the auto-import directory). Since version 4.x you can (optionally) run this completely as a background process.

 

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I created a new station and was able to save it in LinkComm but since there is no save button anymore, how do I save changes to the configuration?

Once a station is created and saved in LinkComm, all modifications are automatically saved. An additional step to save changes is not required.

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I have 4 servers configured but I can configure only 2 transmission times?

The ecoLog provides 2 transmission and therefore 2 transmission times. For each transmission, 2 servers can be configured as either parallel transmission or fallback.

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I have a SIM card with a static IP address, how do I connect via the IP address with the ecoLog 1000?

The ecoLog 1000 does not have webserver and can therefore not be reached via a static IP address. The device is a web client only. To have 2-way communication the network management software Hydras 3 net is available.

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I have a Sutron logger, like the XLink family, that uses LinkComm. What is the difference in the LinkComm for these products?

There is only one LinkComm which is used for all loggers including the ecoLog 1000. Make sure to have the latest version with all the loggers supported.

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I have Hydras 3 net but am not able to use the commands with the ecoLog 1000?

You need to have a Hydras 3 version 4.0 or higher to have ecoLog 1000 management network support.

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I have some sites with no 4G coverage, will the system work?

This depends if there is no coverage at all it will not work but if there is GSM/GPRS the ecoLog 1000 will automatically connect to this network.

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I have, from a former device, a MicroSIM card which does not fit in the ecoLog 1000. What can I do?

There are inexpensive adapters from Nano or Micro SIM to the required MiniSIM available in almost every electronic shop.

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I need to send my data encrypted. What possibilities do I have?

You can use HTTPS TLS 1.2 (incl. latest Cipher Suites). The ecoLog 1000 does not support FTP-S or SFTP.

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I ordered the Z400 version with key code and I could enter the equations but the Z400 doesn’t show me the velocity and I cannot select the equation number (‘#’ is not shown). What should I do to see the velocity in the display of the Z400?

Probably the configuration file got corrupt. Please open the file ‘configuration.ini’ with an editor (make a backup of the file before!) and delete everything except the following lines (instead of ‘…’ there should be an individual numerical code). If you don’t succeed, please send in the Z400 for repair.

[Settings]
LanguageOffset=-1
Code=…

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I replaced the used battery with a new one and want to reset the PBAT measurement, how can I do this?

Go to “Diagnostics” to find the button “Reset PBAT”.

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I saw 2 LED’s when I opened the device what do these indicate?

The one towards the top (labeled BLE) is green if the Bluetooth connection is active. The second one is for the mobile communication (labeled STAT) is red when a transmission via the modem is active. Additionally, this LED flashes once red after a new start i.e. power reset. You can use this when you are in the office and want to see what is currently going on.

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I saw in LinkComm the function “SMS commands”, what is this for?

With this you can send a sms to the ecoLog 1000 and change some parameters e.g. transmission interval, details can be found in the manual of ecoLog 1000.

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I see on the screen the LinkComm dashboard and want to enter a control measurement value, how do I enter the value?

Click on “Click for available actions…” next to the level or depth to water measurement (M1 on top), you will be asked to calibrate which allows you to enter the reference value.

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I stopped receiving data on my server because the battery is not able to power the modem anymore. Is my data lost?

No, the data is in nonvolatile storage and will remain there even if no power is applied. If the battery is too weak for transmissions, it will stop transmitting but has enough reserve power to continue to measure at least another ten thousand values. Measurement data will not be lost and with the continued measurements the exchange of the battery can be planned. After installing a new battery, the data not previously transmitted will be transmitted and no gaps will occur on the server.

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I want to enter the equations for 'velocity measuring' and I need to 'Enter Key Code'. What do I need to enter?

If you connect the Z400 to your PC via USB, it will act like a memory stick, so you will see several files. Open the file Z400.exe will enable you to access all settings easily. If you ordered a Z400 with velocity option you can enter also the equations for up to 30 mechanical current meters. But if you ordered the simple Z400 version, the program will ask you for the 'Key Code' to enable this feature. Since this feature is not for free, please contact your OTT sales representative to order the ‘Key Code’.

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I want to measure, besides level and temperature, also conductivity with the ecoLog 1000, how do I do this

Not possible in current version, ecoLog 800 is still available.

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I want to source the battery pack other than at OTT HydroMet, where can I get it?

You can source it only at OTT HydroMet. The whole system is tested and certified with OTT HydroMet components and only in this way we can guarantee the safety and functionality of the device.

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If I use network management and data visualization with 2 different systems e.g. NWM Hydras 3 net and data management WISKI, is this possible?

Yes, both systems can run in parallel on different servers and with different transmissions.

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In the dashboard of LinkComm, I see tabs for “Refresh Status” and “Measure all”, what are they for?

“Refresh Status” refreshes the view, reads and displays always the last stored values from the ecoLog 1000 as configured in M1-M5. “Measure All” performs an actual measurement and displays these values.

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In the device there are 2 desiccants, why 2?

One desiccant is for the capillary in the cable and one for the housing. We recommend changing them regularly, also see the manual.

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Is it possible to connect another sensor via SDI-12 or RS485

No, it's not possible to connect further sensors, because the OTT ecoLog 1000 is a complete system, which allows only sensors from OTT ecoLog 1000 to be connected.

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Is the modem optional?

OTT ecoLog 1000 is a device which features mobile/cell communication, an option without telemetry is not planned.

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My Hydras 3 crashes reproducible with an "Access Violation". What should I do?

Please contact our HydroService with the following information:

  • Which work steps did you perform before the message appeared?
  • Search the file Hydras3.elf and send it to the HydroService. The file is either in the program directory of Hydras 3 (where the file Hydras3.exe is also located) or under C:\User\<user>\EurekaLog\Hydras3.elf

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Range and accuracy of each, recommended measurements for each?

Ammonium

  • Range: 0 to 250 mg/L-N
  • Accuracy: +/- 10% or +/- 2mg/L-N, whichever is larger
  • Temperature range: 0 to 40 °C (non-freezing)
  • Not recommended for measurements less than 2mg/L-N

Nitrate

  • Range: 0 to 250 mg/L-N
  • Accuracy: +/- 10% or 2mg/L-N, whichever is larger
  • Temperature range: 0 to 40 °C (non-freezing)
  • Not recommended for measurements less than 2 mg/L-N

Chloride

  • Range: 0 to 18,000 mg/L
  • Accuracy: +/- 10% or 5mg/L, whichever is larger
  • Temperature range: 0 to 50 °C (non-freezing)
  • Not recommended for measurements less than 2 mg/L

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The ecoLog 1000 allows to disconnect the cable with the sensor, can I attach a sensor from the ecoLog 500 to the ecoLog 1000?

No, it is a different module with different electronic and interface.

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What are ammonium and nitrate?

Ammonium (NH4+) and nitrate (NO3-) are ionized forms of nitrogen. Nitrate is related to ammonia in that bacteria colonies convert ammonia and ammonium to nitrite and then to nitrate. This final nitrate stage is the least toxic to water life. Ammonia has two forms - the ammonium ion, and the unionized, dissolved ammonia gas (NH3). The form depends on pH, with ammonium predominating when the pH is below 8.75, and ammonia  redominating above pH 9.75. Total ammonia is the sum of ammonium and ammonia concentrations. Ammonia is very toxic to water life, ammonium is less toxic.

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What are ISE sensors best suited for?

The ISE sensors are best suited for spot monitoring activities. These sensors drift more than other sensors and are not well-suited for long-term deployment. Do frequent QA/QC and calibration on ISE sensors, especially ammonium and nitrate, if they are to be used for extended deployment.

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What are the best environments for measuring each of: Ammonium, Nitrate, and Chloride?

Ammonium:

  • Can suffer interferences from other ions, especially sodium, potassium, and magnesium. These can reduce your accuracy.
  • Specific conductivity of less than 1000 uS/cm.

Nitrate:

  • Can suffer interferences from other ions, especially chloride, bromide, bicarbonate, perchlorate, nitrate, and chlorate. These can reduce your accuracy.
  • Specific conductivity of less than 1000 uS/cm.

Chloride:

  • Can suffer interferences from other ions, especially bromide, iodide, cyanide, silver, and sulfide. These can reduce your accuracy.

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What are the best practices for calibrating the HL series ISE sensors?

  • Rebuild the reference if needed, and calibrate conductivity and pH before calibrating any ISE sensor.
  • Calibrate ISE sensors with standards that either bracket your expected measurements or that are close to what you expect to measure.
  • The ISE sensors need frequent maintenance and calibration compared to other water sensors. ISE calibrations do not last as long and will drift faster. Bio-fouling and water conditions will affect maintenance and calibration frequency. A difficult to calibrate ISE sensor indicates that it needs to be replaced.
  • Before calibrating a new sonde with ISE sensors, soak the sensors in the calibration cup with a high conductivity standard, like 47.6 mS/cm, for 2 to 4 hours to condition the reference electrode. When the reference mV is stable, it is ready.
  • Soak a new ISE sensor in any of its standards overnight to condition it. It will calibrate more easily.
  • To calibrate an ISE sensor reliably will take a minimum of 20 minutes per sensor. ISE sensors need more time to stabilize than other sensors during calibration as well as during measurements in the field.
  • For best results, calibrate the ISE sensor at or near the water temperature it will be sampling. In any case, be consistent in your calibration temperatures.
  • When calibrating sensors, it is important to use deionized (DI) water to rinse between calibration steps.
  • If at all possible, use a stir plate to calibrate ISE sensors. Keeping the standard well-mixed improves calibration stability.

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What are the best practices for installing the HL series ISE sensors?

  • When installing, be sure to calibrate pH and conductivity first and then ISE sensors as a best practice.
  • Sensors work best in flowing water. We recommend choosing a site in a location with good water flow to ensure movement of water over the sensor.
  • After placing the sonde in the water, allow several minutes for the sensors to stabilize for consistent measurements.

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What are the system requirements for Hydras 3?

Minimum requirements:

  • Dual core processor with at least 2 GHz
  • 2 GB RAM
  • HDD or SSD with at least 60 GB
  • Operating system: Windows Server 2012 R2 or later, alternatively Windows 7 (32- or 64-bit) or later

Recommended requirements:

  • Dual core processor with at least 3 GHz or quad core processor with at least 2 GHz.
  • 8 GB OF RAM
  • HDD or SSD with at least 80 GB
  • Operating system: Windows Server 2016 or later

 

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What do I do if I face problems and need to contact OTT Hydroservice?

Always save an export of the configuration, the diagnosis file “Diagnostics” -> “Save Diagnostics…” and the “Event log…” (click on the hamburger button on the left top to access this) and send these file - very important! - with the description of your problem to Hydroservice, be as specific as possible.

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What does ISE actually mean?

An ISE is an Ion-Specific Electrode. It converts the activity of a specific ion dissolved in water to an electrical potential.

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What does the SNTP setting do?

Each electronic device with an internal clock has a time slip called drift. This means the time of the clock is drifting away from the true time. Even though the ecoLog 1000 RTC (real time clock) is quite accurate, it will drift. With SNTP (Simple Network Time Protocol) each time a transmission is done the time is checked on a public server and adjusted if required, this is a no-cost service.

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What is the life expectancy of ISE sensors?

Ammonium and Nitrate sensor tips will last from three to six months whether they are stored on a shelf or installed in a sonde. Chloride sensor tips may last a year or more in the same conditions.

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What is the maximum submersion depth of ISE sensors?

Maximum of 15 meters for all ISE sensors. If deployment exceeds 15 meters, the ISE sensor must be removed and a dummy plug (included with sensor) must be installed in the sensor adaptor or the sensor will be damaged.

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What tool do I use to tighten the connector of an external antenna at the ecoLog 1000?

Use no tool. It is sufficient and recommended to tighten the connector by hand.

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What type of water should ISE sensors be used in?

Use Ammonium and Nitrate sensors in fresh water whose specific conductivity is less than 1000uS/cm. Sodium is a major interference for Ammonium and Chlorate ions are major interferences for Nitrate activity. Chloride sensors suffer interferences when the concentrations of bromide, iodide, cyanide, silver, and sulfide ions are much higher than the chloride ion concentration.

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When calling the menu option Help / Contents ("Online help for Hydras 3") I get the error message: "Feature not included" or "Help is not supported". How can I view the integrated help pages for Hydras 3?

The online help integrated in Hydras 3 up to version V3.x cannot be displayed by default with current Windows operating systems, because Microsoft does not deliver the required program WinHlp32.exe from Windows Vista on. This program must be downloaded from the Microsoft website to use the online help. You can find the appropriate support page (Microsoft) to solve the problem at the following link: https://support.microsoft.com/de-de/kb/917607. Hydras 3 version V4.x now includes an HTML version of the help, which is displayed without further ado. Please note that it is a context sensitive help, which displays the appropriate help page for a mask in Hydras 3 by pressing the F1 key.

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When I did a test transmission, I just received an empty OTTML file, why?

This is on purpose to identify the transmission as a test transmission.

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When starting Hydras 3 I get the error message "Network initialization failed. File or directory does not exist: C:\PDOXUSRS.NET Unknown internal operating system error. Directory: C:\". How can I correct the error?

The reason for this error message is the stricter security requirements starting with Windows Vista. By default it is not allowed to create or modify files in the folder C:\". By default the NET DIR setting, which is required to synchronize multi-user access to the Hydras 3 database, is set to C:\. There are the following possibilities to work around this problem under the current Windows operating systems:

  1. One possibility is to set the NET DIR to a directory where you have full permissions. To do this, you need to open the BDE Administrator in the Control Panel and on the Configuration page, click on the node: "Configuration | Drivers | Native | Paradox node and select NET DIR" on the right side. By clicking on the "..." button you can now select a directory. For example, you can select the personal directory for the user, for example C:\Users\ABC, where ABC stands for the user's login name. If Hydras 3 is used in a network with several installations, the workspace is usually located on a file server. Typically, in this case the NET DIR is placed in the workspace directory, since all Hydras 3 users need full write access to this directory anyway.
     
  2. Create a shortcut to the file Hydras3.exe and add the target as follows "C:\Program Files (x86)\OTT\HYDRAS3\Hydras3.exe" netdir=C:\Users\ABC.
    This procedure is also suitable for starting a laptop with a shortcut in a network environment (with shared NET DIR for all computers) and in the field (local use) with another shortcut. It is nevertheless advisable to additionally set up solution A) for the standard case.

    After adjusting the NET DIR setting, all *.lck files should be deleted manually if necessary. The *.lck files are located in the workspace directory and in the individual station directories below. These files are only created temporarily when a database table is accessed. If there are no such files, this is OK. If all Hydras 3 instances are terminated and such files are there, they should be deleted.

    Additionally you should check at this opportunity whether there are files in the station directories, which start with TDB.... These files are created during import, update of virtual sensors and especially during editing. So if all Hydras 3 instances were finished correctly, they should no longer exist. If there are still instances, they should be deleted, otherwise the import of data into these sensors will be blocked

  3. Run Hydras 3 with administrator rights (right mouse click on Hydras3.exe -> Run as administrator). Windows will then ask if you want to allow this. You must then click on "Allow" accordingly. Probably your IT department will not want to give you the permission permanently. Therefore it is better to use solution 1. or 2.

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Where do I configure a maintenance window like in the existing ecoLog 500?

Maintenance windows are not available anymore because a dial in via a modem (CSD) is not possible anymore. This is not supported by 4G (LTE) and will be or is already discontinued for GSM/GPRS by the most providers as well.

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Which accessories or add-ons are needed, and for which reasons?

We recommend using a stir plate, if you have one, during calibrations as a best practice to ensure an equalized standard.
Constantly stirring ensures a set consistency for the liquid.

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Which key assignments are available in Hydras 3?

General

  • F1: Context-sensitive online help
  • F2: Options dialog (can be activated from main window + graphics window)
  • F3: Language switching (main window)
  • F5: Arrange multiple graphics windows automatically
  • F6: Switch through the open HYDRAS3 windows
  • F11: Rezoom by one step (in main window from map, in graphics window from graph)
  • F12: Rezoom to highest level (otherwise like F11)

Main window

  • Ctrl-Alt-D: Delete selected measurement loop including all sensors (measurement loop must be selected in the tree for this)

Graphics window ("Evaluation" of a sensor):

  • Ctrl-A: Automatic scaling of the value axis (also for multiple graphics)
  • Ctrl-Shift-A: Automatic scaling, but with multiple graphs each graph gets its own axis intercept
  • Ctrl-D: Displays information windows for the tag at the current ruler position.In this window the whole day can be deleted via context menu. Additionally, it is possible to edit the momentary extreme values of the day
  • 2 x Ctrl-D: Now several days can also be deleted!
  • Esc: Closes graphics window
  • +/-: (numeric keypad) Scroll time range right/left
  • Cursor left/right: Move active ruler left/right

Besides:

  • Double-click on start date in the navigation bar: Display the entire time range available
  • Click with left mouse button in graphic: Place green ruler, with Shift + left mouse button place blue ruler

Communication window

  • Ctrl-Alt-D: Enable debugging (creates H3KTraceX.LOG file in HYDRAS3 path)

Show FAQ

Which parameters can be measured?

The following parameters can be measured / detected with the OTT ecoLog 1000: water level (through pressure), water temperature, supply voltage, power consumption, signal strength (humidity in com unit not as parameter but as Meta data in OTTML header).

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Why am I not able to see the device and connect while modem is dialing and ecoLog 1000 is sending data or receiving updates?

This is done on purpose as it is not possible to maintain active Bluetooth and Modem (TCP/IP) connection at the same time. This is done mainly for security and compliance reasons. Please wait for the TCP/IP communication to complete and then device will be visible and connectable again.

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Why are the time settings gone after replacing the battery?

If the power source is disconnected longer than 40s the internal clock loses its time and needs to be set via LinkComm.

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Why can I enter, under “Other Setup”, the latitude and longitude of the measurement site?

If data is sent to software like Hydras 3 net, the station location will automatically be displayed on the map.

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Why do I get no connection via Bluetooth with my Windows PC?

  1. You need mandatory a Windows 10 OS Release 1607, Build 14393 or higher (Windows 7 or an earlier version will not work!)
  2. The internal Bluetooth driver is not current and needs an update; check the webpage of the Bluetooth module manufacturer for the latest version
  3. Your PC does not have a built-in Bluetooth module, use an external one, we recommend Delock USB Bluetooth Adapter V4.0 dual mode or try other adapters supporting Bluetooth Low Energy (important still Windows 10 OS required!)

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Why should I consider HYDROLAB measurements?

HYDROLAB measurement solutions provide these benefits:

  • Ruggedized ISE sensors operate to depths up to 15 meters
  • Automatic calculation of Ammonia and Total Ammonia concentrations
  • User-serviceable reference electrode
  • As well as HYDROLAB’s application advice from the customer support team

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